Pandemic Ready

MEDIA RELEASE

Tuesday June 23  2009

On-line pandemic training program helps

business, SES and schools cope with swine flu

An on-line training course designed to quickly and effectively help businesses, schools and other organisations deal with the swine flu outbreak has been developed by Australian company, Learning Innovations.

NSW Catholic Schools, News Limited and the NSW State Emergency Service (SES) use Pandemic Ready to educate staff and change behaviour to limit the spread of infection.

The course materials include information on symptoms, travel advice, how to wash hands, cough etiquette, fitting and removing surgical masks and keeping workplaces clean.

Pandemic Ready was first developed in 2006 in response to the pandemic threat posed by Avian Influenza and has been updated to help employers deal with risks posed by the outbreak of H1N1 or swine flu.

Lee Stewart, creator of Pandemic Ready, said businesses and government needed to respond to an impending pandemic by rolling out fast, cost effective training across the workforce at short notice.

“The need to educate staff and change behaviour to limit the spread of infection, is fundamental to business efficiency and ongoing profitability when dealing with pandemic influenza,” Mr Stewart said.

The Pandemic Ready on-line course provides a detailed background and history of pandemics and provides sensible and practical advice on how people can protect themselves and others.

Mr Stewart said that within two days of the first news headlines about swine flu in Mexico, initial updates were made to Pandemic Ready to deal with the risk of an H1N1 pandemic. The update process is ongoing.

“Pandemic Ready includes the latest information to help staff minimise risks associated with Pandemic Influenza. Because it is a hosted on-line solution we can update the content as and when needed,” Mr Stewart said.

Mary Gow, an OHS consultant to NSW Catholic Schools, said schools were particularly susceptible to influenza outbreaks.

“Catholic Schools has used Pandemic Ready as a way to get teachers and administration staff quickly up-to-speed,” Ms Gow said.

“In the first week after swine flu hit the headlines, over 1,000 staff members went through the training, and more staff members complete the program every day.

“We see Pandemic Ready as a key way to get the message out quickly and ensure that our teachers not only know how to protect themselves, but most importantly how they need to instruct the children to minimise risks.”

The NSW SES is also using Pandemic Ready as a tool to educate staff and volunteers.

As the SES prepares the states pandemic response, minimising the risk of exposure is of utmost importance to the organisation.

In 2007 the Manager of Environment and Climate Change for News Limited, Dr Tony Wilkins, realised an influenza pandemic posed a risk to the company.

News Limited became Pandemic Ready’s first client.

“The Pandemic Ready course has been an important part of our pandemic plan and preparations at News Limited,” Dr Wilkins said.

“They have provided us with exceptional support, with fast and regular updates. They will continue to be an important component as we move through the different threat levels of the pandemic.”

Pandemic Ready is a product of Learning Innovations (a division of leading elearning vendor 2and2).

By Leslie T Whittet, FBCI MACS MRMIA, Managing Consultant, Leslie Whittet & Associates Pty Ltd

It is with a degree of reluctance that I set pen to paper, once again, to discuss the topic of Pandemic Planning, but I am an incurable optimist and I continue to hope that if enough noise is made then better practices will prevail!

At the beginning of 2007 I wrote a paper which, inter alia, challenged organisations, particularly governments, to educate the general public on the topic of pandemics and communicable diseases in general. In most countries extensive planning has occurred with focus on aspects such as critical infrastructure, health management, etc, but the level of information to the general public has been utterly abysmal. It seems to have been released on a “need to know” basis. When a pandemic strikes this reactive approach is little better than useless – the horse has bolted and anxiety, if not fullblown panic, will rapidly escalate.

In Australia we have a publication entitled “Australian Health Management Plan for Pandemic Influenza” which contains much useful information and links to a variety of supplementary information. Its latest revision even (at last) canvasses its applicability to “mitigate the effect of other epidemics and infectious disease threats” – a point that I have consistently made in all of my papers on this topic. This publication is sub-titled “Important Information for all Australians” (as indeed it is), but the vast majority of Australians are blissfully unaware of its existence! In this country the most people get their information from the media although it must be noted that some organisation have taken it upon themselves to educate their workforce on issues of personal hygiene, in particular. Nor is Australia alone in this flawed approach, although the converse is thankfully true for some countries such as New Zealand and the UK.

Why is this such a problem?
Quite simply it comes down to the contribution that each person can make to limit the spread of disease and the fact that they should be fully known, understood and, in the majority of cases, based upon standard practice – they should be second nature. Contrast that with the almost indecent rush to now inform people, through, various media, of the need to wash hands, cover coughs and sneezes, etc. As this ‘flu outbreak spreads we are seeing comprehensive information on face masks, the use of anti-virals, vaccinations, etc. In part this information is reacting to public demand for these items – particularly anti-virals where most countries want to target their use and where ill-informed application is likely to be useless. The general media will exacerbate the situation by generally looking for the most dramatic angles and the use of carefully selected terminology – e.g. “the killer ‘flu sweeping the world”!

On present performance this A/H1N1 has a lower mortality rate than the average outbreak of seasonal ‘flu, but let’s not let the facts spoil a good headline! How much better would it have been if the wealth of information that has been assembled over the last few years had been made available to the general public. People would then be able to assess the facts from an educated standpoint and the straightforward practices that individuals must adopt would already be in place. Importantly, too, such understanding would contribute to the major issue of managing illness in the workplace.
Why did we have to wait for a possible pandemic before urging people to stay home if they are sick, before considering the possible legal implications surrounding this whole aspect of communicable diseases?

I know that I am generalising and I apologise to those organisations that do tackle this thorny issue, but there are other organisations that negotiate salary increases on the basis of reduced sick leave! How ludicrous does that proposition appear in the present climate?

In Australia this is a cultural issue with both sides – employers and employees – needing to drastically overhaul present practices. Many employees see sick leave – “sickies” – as something NEVER to be used when you are actually ill; you go to work when you are ill so that sick leave can be used for pleasure! On the other hand, many employers place such demands upon their workers that people are not game to be absent – a worsening situation with increasing unemployment. The picture is further clouded by senior managers who, instead of setting a good example, believe that they are so indispensable to the organisation that they drag themselves into work, coughing and spluttering and doing far more harm than good.

It would be interesting to statistically analyse the real productivity of people in that condition! If you are sick, STAY HOME! If someone comes to work who is obviously sick, SEND THEM HOME! This is not rocket science and it applies as much to gastric bugs as to influenza, or any other communicable disease. Organisations that imagine that they are achieving productivity increases by negotiating reduced sick leave allocations should think again and should specifically consider the culture that they are encouraging.

One final point that I would like to make concerns the economic implications of pandemics. It is my fervent hope that governments have been giving this careful consideration over the last couple of weeks because the ramifications are enormous. If industries, cities, regions are locked down who will pay the workers, how will they live
and meet their financial obligations? How will small and medium enterprises, in particular, manage with no cash flow?

I have quite deliberately stayed away from listing all of the detailed policies, procedures and practices that people should have implemented and that they should now be reviewing. My earlier papers comprehensively cover the key points and a rash of new papers are appearing daily with the same advice. My intent in writing this has been to try and get leaders to capitalise on the present ‘flu outbreak and the lessons that we have already learnt in what appears to be a relatively “benign” disease outbreak.

Leslie Whittet is the presenter of Continuity Forum’s Pandemic Planning Workshop. He can be contacted at whittetl@netspeed.com.au.

By Lee Stewart

The events stemming from the H1N1 (Swine flu) outbreak of April 2009 have highlighted the need for businesses of all sizes to be prepared for an imminent Influenza pandemic.  Managers need to ensure their preparations are complete and that all staff members are educated in order that, in the event of a pandemic being announced, disruptions are minimised and economic continuity is preserved.

As the World Health Authority have declared that a pandemic is imminent it is important that workforces are given access to vital information enabling them to understand the nature of what they are facing and how best to prevent the virus’ spread, thus minimizing the impact on productivity.

Managers are being advised to identify the key areas and personnel that are likely to be affected and also to identify the areas that, if affected, would cause the greatest disruption to their business. Many companies are preparing by investing in training staff in good infection control measures and also to cover for colleagues that are off sick.

It is important for everyone to consider the most cost effective way of ensuring the right people have the right information, in this financial climate efficiency throughout is paramount.

Lee Stewart is the creator of the online education tool Pandemic Ready which is used by a number of businesses to help edcuate staff and potentially minimise the impact of a pandemic in the workplace.  He can be contacted via email. lee.stewart@2and2.com.au

By Lee Stewart

Four years ago the risk management, business continuity, HR and OHS departments where all in a frenzy with what looked like that the next pandemic influenza was about to strike with the Avian strain of H5N1.

In the process of developing the Online Pandemic Ready course I attended a few conferences where officials and doctors discussed what might happen, how to plan for it and what to stockpile and how much was it all going to cost. The real answer to any of this is that we just don’t know. When it comes to something such as a Pandemic Influenza there are many unknowns and a number of curve balls can be thrown and as businesses you have to be able to adapt and have a fluid plan. This is especially critical to essential services such as power companies, health and police services.

With the recent events of H1N1 (Swine Flu) outbreak in Mexico and subsequently transcending the globe there are many organisations who are either dusting of their pandemic plans from about three years ago or now find themselves in the position of having to quickly put something in place because I am sure that in the majority of board rooms and senior executive briefings the question is being asked, “What’s our pandemic plan?”

With all the events unfolding I caught up with some old acquaintances in the industry and spoke to Troy Fazakerly who is a consultant in Pandemic Planning and has his own firm Creative Spark Consulting.  Troy spent a number of years developing the pandemic strategy for Energy Australia and he was quite blunt when I asked the question have many organisations missed the boat?

“Those companies that don’t have a plan in place it is probably too late for them to start stockpiling as I am sure that whatever kits are in the country will either be sold at a premium price, be out dated or will simply take over three months to arrive in Australia”

It wasn’t very comforting words for those without stockpiles and having tried to secure stocks for some clients and can say first hand that Troy’s original assessment was correct with prices going up daily and stocks just about sold out. Troy did however offer some sound advice to those companies without stockpiles and went on to say:

“Companies can now be proactive and start internal awareness and education programs. One of the key mitigating factors when dealing with a pandemic influenza is the education and level of training amongst your workforce. Social and behavior change is required along with a basic understanding of how influenza spreads and how you can protect yourself and others around you.“

So if you are in the midst of putting together your pandemic plan then staff education and awareness is definitely one of the main things you should consider to help minimise the impact on your business.

Lee Stewart is the creator of the online education tool Pandemic Ready which is used by a number of businesses to help edcuate staff and potentially minimise the impact of a pandemic in the workplace.  He can be contacted via email. lee.stewart@2and2.com.au

By Lee Stewart

Business owners in United Kingdom have been alerted to the need to prepare for the imminent H1N1 (Swine Flu) Pandemic. The British government is going to great lengths to make sure that the excellent systems they have put in place to protect the population in the U.K. are going to be supported by a workforce of staff trained to minimise the disruption to the businesses that are the foundation of it’s economy. Prioritising the areas that will need the greatest support is an excellent first step in ensuring that life will go on as normal if, or when, the pandemic takes hold. Underpinning that prioritisation by making sure that key personnel are trained in all the important skills to maximise business continuity and to minimise the spread of a virus through an organisation is the natural next step for a pro-active executive to take.

The recruitment of temporary staff to cover sickness absence is an obvious action many human resource managers are considering. How many managers have considered the impact of a pandemic on their recruitment department, how many personnel departments will find their training/induction programs ill-equipped to deal with an influx of new, temporary staff? A ‘flu pandemic will throw up all of the unforeseeable problems strategic managers hate, now is the time to cover all of your bases to make sure your team has the knowledge and capacity to work in a situation previously unimagined.

Lee Stewart is the creator of the online education tool Pandemic Ready which is used by a number of businesses to help edcuate staff and potentially minimise the impact of a pandemic in the workplace.  He can be contacted via email. lee.stewart@2and2.com.au